Best Price Guarantee

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Best Price Guarantee and No Prepayment Terms and Conditions

The Royale Chulan Hotel ("The Royale Chulan") will make available the best guest room price for the hotel (the "Best Price Guarantee"). "The Royale Chulan Website" are the websites owned or operated by or on behalf of The Royale Chulan bearing the logo and branding of the Royale Chulan.

In the unlikely event that a lower price at The Royale Chulan Hotel is made available on a non-The Royale Chulan website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), The Royale Chulan will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a The Royale Chulan Website, and at least 24 hours before the standard check-in time at The Royale Chulan Hotel.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by The Royale Chulan if it is incomplete or concerns a non-The Royale Chulan website.

    PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for The Royale Chulan Hotel, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • The Royale Chulan will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same The Royale Chulan Hotel.
    • The Royale Chulan will convert any Competing Price offered in a different currency than the price made available through the The Royale Chulan Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by The Royale Chulan when honoring a lower price.
    • The Royale Chulan may deny claims where the difference between the Competing Price and the price on the The Royale Chulan Website is less than one percent.

  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).

  • The Best Price Guarantee does not apply to existing reservations that are not booked through a The Royale Chulan Website, and The Royale Chulan is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-The Royale Chulan website).

  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by The Royale Chulan and must make a reservation in the manner communicated by The Royale Chulan within 24 hours from receipt of the communication or local check-in time at The Royale Chulan Hotel. Failure to make a reservation in the required time period will invalidate the claim.

  • The Best Price Guarantee will be suspended during times where the The Royale Chulan Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond The Royale Chulan's reasonable control.

  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.

  • The Royale Chulan has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. The Royale Chulan reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.

  • The Royale Chulan may at any time and without notice terminate or restrict a person's ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion The Royale Chulan determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at The Royale Chulan Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.

  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Malaysia.

  • Void where prohibited by law. The Royale Chulan reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

Guaranteeing a booking through www.theroyalechulanhotel.com is free of charge. Your credit card details are required to guarantee the booking, but payment will be made directly at the hotel upon check in.

Revised: June 10, 2013

The Royale Chulan, Kuala Lumpur, Malaysia


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The Royale Chulan - Location

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The Royale Chulan
5 Jalan Conlay, 50450 Kuala Lumpur
Wilayah Persekutuan
Malaysia

Area Information

A 45-minute drive from Kuala Lumpur International Airport (KLIA), The Royale Chulan's location is in downtown Kuala Lumpur, near the shopping and entertainment district of Bukit Bintang. It is only a 2-minute walk from the high-end Pavilion Kuala Lumpur shopping mall and a 3-minute drive to the iconic Petronas Twin Towers, the KL Convention Centre, and Suria KLCC. Putrajaya, Malaysia's Administration Centre, is 30 minutes away.

How to Get Here

By KLIA Express
KLIA Express trains will take you from the airport into the KL Sentral Station in 28 minutes. Trains depart every 15 minutes (peak hours) and every 20 minutes (off-peak hours) from 5 am to 1 am daily. The hotel is just a short taxi ride from the KL Sentral Station.

By Car
Counter for all major car rental companies are located in the airport terminal. From the airport, head towards the Seremban Highway and aim for the KL city centre. The journey takes approximately 45 minutes.

By Taxi
Taxi service vouchers can be purchased from the licensed company at KLIA. The journey takes about 45 minutes.

Getting Around KL

A comprehensive rail transport system links all major parts of Kuala Lumpur via 4 lines: Putra LRT, STAR LRT, Kuala Lumpur Monorail, and KTM Komuter, with feeder buses available from train stations to designated surrounding areas.

From our hotel in Kuala Lumpur, guests can easily reach numerous city attractions:

  • Malaysian Craft Centre – less than 1 km
  • Berjaya Times Square – one of the world's biggest shopping malls; home to Malaysia's biggest indoor theme park
  • Jalan Alor food street
  • Aquaria KLCC
  • KLCC Park
  • Sultan Abdul Samad Building

The Bukit Bintang monorail station is less than 1 km from The Royale Chulan's location.